Shipping and Returns


SHIPPING

UK Delivery

FREE STANDARD UK DELIVERY ON ALL ORDERS AND TAKES BETWEEN 3-5 WORKING DAYS

European Delivery

Delivery costs £10. European delivery within 5-10 working days.

Worldwide Delivery

Delivery is £15.00 and normally delivered within 10-15 working days.

Please note that we do not deliver to Russia.

We aim to dispatch all orders within 2-3 days. 

Please note that we do not deliver to PO Boxes.

RETURNS

Non-Faulty Goods

If you are not happy with your goods we offer a returns process.

If you want to return any goods, please contact us to obtain a returns note. The returns must be arranged and paid for by you.

Please clearly state with the returns form whether you require a refund or a like for like exchange. Goods must be returned to us within 7 days from receipt of your goods and you will be responsible for the cost of returning the goods to us. We endeavour to process your return within 7 days from the date of return.

We will not accept any returns for non-faulty items that have been used and/or tags removed, packaging missing.

An extended returns period is offered on items bought between 1st December and 23rd December. You will have until 7th January to return any items you are not happy with, providing the items have not been used and the tags/packaging still remain on the product.

Faulty Goods

If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.

For any faulty goods received, please contact us on +44 (0) 845 468 0062 or info@thejewelleryshop.net to receive a pre-paid label.

If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).

All Goods

If you have any queries regarding our returns process please do not hesitate to contact us at info@thejewelleryshop.net

All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges.

Returns Address: The Jewellery Shop, Suite 34, New House, 67-68 Hatton Garden, London, EC1N 8JY